Patient Access & Scheduling Specialist

Mayo Clinic; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

Mayo Clinic is seeking an administrative support professional to facilitate patient visits and coordinate schedules at our Phoenix campuses. You will prep patients, verify demographics and insurance, and manage communications for appointments and tests, ensuring smooth patient flow in a multispecialty setting.

The role requires strong computer skills, multitasking ability, and excellent communication. Flexibility in schedules and travel may be required to support departmental needs.

Qualifications

• High school diploma or GED required; associates degree preferred in healthcare or related field.
• Experience in customer service, administrative or appointment scheduling roles.
• Proficiency with Windows-based applications and basic medical terminology encouraged.

Responsibilities

• Facilitates patient visits and supports care providers by coordinating schedules and patient needs.
• Obtains patient demographics and insurance information; communicates delays or changes.
• Schedules tests/consults, handles ABN forms, insurer verifications, and related communications.
• Navigates multiple digital tools and devices, adapting to department needs and travel.

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Telephone etiquette

Education

High school diploma or GED

Associate's degree preferred

Tools

Windows-based applications

Intranet/internet use

Electronic health records awareness

Job description

Mayo Clinic is seeking an administrative support professional to facilitate patient visits and coordinate schedules at our Phoenix campuses. You will prep patients, verify demographics and insurance, and manage communications for appointments and tests, ensuring smooth patient flow in a multispecialty setting.

The role requires strong computer skills, multitasking ability, and excellent communication. Flexibility in schedules and travel may be required to support departmental needs.