Patient Access & Scheduling Specialist

Mercy Home Health; Perrysburg (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Mercy Health in Perrysburg is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will handle patient registration, verify demographics, collect insurance cards, schedule appointments, and accurately enter information into the electronic system.

You will assist with explaining financial options to patients, managing referrals, and supporting chart management while delivering compassionate, professional customer service.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Excellent customer service and communication skills.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Troubleshoots and resolves problems promptly, informs supervisor of any department and patient issues.
• Verifies patient demographics and insurance information during registration.
• Calculates patient liabilities and processes payments, and reconciles cash drawer at close of day.
• Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services for patients.

Education

High School Diploma or GED (required)

Job description

Mercy Health in Perrysburg is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will handle patient registration, verify demographics, collect insurance cards, schedule appointments, and accurately enter information into the electronic system.

You will assist with explaining financial options to patients, managing referrals, and supporting chart management while delivering compassionate, professional customer service.