Patient Services Specialist - Frontline Care & Scheduling

Mercy Home Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Job summary

Mercy Health is seeking a Patient Services Representative at Eastgate Medical Center to be the first point of contact for patients and the community. You will handle patient registration, verify demographics, obtain insurance information, and assist with scheduling while maintaining accurate records.

Role requires strong customer service, ability to explain financial options to patients, and occasional coverage of other physician practice locations.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Experience in a physician practice is a plus.

Responsibilities

• Process patient registration and verify demographics.
• Schedule appointments and maintain patient records accurately.
• Explain financial options to patients and collect payments.
• Occasionally cover other physician practice locations as needed.

Skills

Patient registration

Customer service

Medical office procedures

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic health records

Job description

Mercy Health is seeking a Patient Services Representative at Eastgate Medical Center to be the first point of contact for patients and the community. You will handle patient registration, verify demographics, obtain insurance information, and assist with scheduling while maintaining accurate records.

Role requires strong customer service, ability to explain financial options to patients, and occasional coverage of other physician practice locations.