Patient Access & Scheduling Specialist

AdventHealth; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403(b) Retirement Plan

Job summary

AdventHealth is seeking a detailed Scheduling Specialist to verify patient data and insurance, ensuring accurate billing and smooth patient flow. You will handle inquiries, refer complex issues to administration, and manage referrals in designated workqueues for assigned specialties.

In this role, you will build strong relationships with patients and staff in a virtual setting, schedule appointments, and maintain schedules to meet daily, weekly, and monthly performance metrics.

Qualifications

• 1+ medical office or medical call center experience.
• Familiarity with insurance verification and authorization processes.
• Proficient with MS Office and email communications.

Responsibilities

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and completes referrals in designated workqueues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.

Skills

Interpersonal communication

Organizational skills

Multitasking

EHR knowledge

Scheduling proficiency

Microsoft Office

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

AdventHealth is seeking a detailed Scheduling Specialist to verify patient data and insurance, ensuring accurate billing and smooth patient flow. You will handle inquiries, refer complex issues to administration, and manage referrals in designated workqueues for assigned specialties.

In this role, you will build strong relationships with patients and staff in a virtual setting, schedule appointments, and maintain schedules to meet daily, weekly, and monthly performance metrics.