Patient Access & Registration Specialist

Ochsner Health; Louisiana (MO); On-site; USD 35,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a Patient Access Representative to greet patients, schedule appointments, register patients, verify insurance, collect copays, and support revenue cycle activities.

The role emphasizes accuracy, confidentiality, and cross-training across patient and payer types. A high school diploma or equivalent is required; an Associate’s degree is preferred, with at least 1 year of hospital or customer service experience.

Qualifications

• High school diploma or equivalent is required.
• Preferred Associate’s degree.
• Minimum of 1 year of hospital/clinic/customer service experience.
• Certifications in CHAM, CHAA or Medical Assistant are preferred.
• Knowledge of healthcare insurance benefits and payor guidelines.
• Strong data-entry and computer skills; proficiency with Windows-based software.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities

• Provide excellent customer service to patients and guests.
• Handle scheduling, registration, and admissions processes.
• Verify demographic and insurance information and collect payments as needed.
• Explain benefits and responsibilities to patients and assist with financial counseling.
• Balance cash drawer and complete end-of-shift procedures.
• Maintain confidentiality and comply with privacy and security standards.
• Collaborate with other departments to support patient care and billing.

Skills

Data entry

Verbal communication

Interpersonal skills

Clerical skills

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows applications

Healthcare software

Keyboard proficiency

Job description

Ochsner Health is seeking a Patient Access Representative to greet patients, schedule appointments, register patients, verify insurance, collect copays, and support revenue cycle activities.

The role emphasizes accuracy, confidentiality, and cross-training across patient and payer types. A high school diploma or equivalent is required; an Associate’s degree is preferred, with at least 1 year of hospital or customer service experience.