Patient Access & Scheduling Specialist

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner Health in Lafayette, LA is hiring for a patient access representative. You greet patients, schedule appointments, register admissions, verify demographics, and collect co-pays. You will verify insurance using electronic and phone/web tools while maintaining confidentiality.

You will work closely with multiple departments to ensure smooth patient flow and accurate reimbursement. Excellent communication, attention to detail, and professional behavior are essential.

Qualifications

• Must have computer skills and data entry abilities.
• Strong verbal and written communication skills.
• Proficient with Windows-style applications and office software.
• Excellent interpersonal and organizational skills.

Responsibilities

• Provide excellent customer service to patients, guests, and family.
• Create, activate, and complete scheduling, registration, or admission processes.
• Ensure all forms are completed and documents are accurate.
• Input demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer and handle deposits at shift close.

Skills

Customer service

Data entry

Communication skills

Windows applications

Interpersonal skills

Attention to detail

Problem solving

Time management

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office

Billing software

Job description

Ochsner Health in Lafayette, LA is hiring for a patient access representative. You greet patients, schedule appointments, register admissions, verify demographics, and collect co-pays. You will verify insurance using electronic and phone/web tools while maintaining confidentiality.

You will work closely with multiple departments to ensure smooth patient flow and accurate reimbursement. Excellent communication, attention to detail, and professional behavior are essential.