Patient Access & Scheduling Specialist

Northwestern Medicine; Palos Heights (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Excellent health/dental/vision

Life insurance

Paid time off and holidays

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join our Illinois team. The role emphasizes accurate patient registration, insurance verification, scheduling, and exceptional customer service in a fast-paced environment.

The position requires 2-3 years of customer service or medical office experience, strong communication skills, and fluency in English. It offers comprehensive benefits and opportunities for growth within Northwestern Medicine.

Qualifications

• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns from patients.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Interacts with hospital departments and physicians offices to schedule patients efficiently.
• Completes out-of-pocket estimations as requested by patients.

Skills

Customer service

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join our Illinois team. The role emphasizes accurate patient registration, insurance verification, scheduling, and exceptional customer service in a fast-paced environment.

The position requires 2-3 years of customer service or medical office experience, strong communication skills, and fluency in English. It offers comprehensive benefits and opportunities for growth within Northwestern Medicine.