Patient Access & Scheduling Specialist

Northwestern Medicine group; Iowa; Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and front-end operations. You will interact with patients, collect demographics, verify insurance, and ensure confidentiality under HIPAA.

You will collaborate with care teams, handle inquiries, and escalate complex issues to supervisors, while delivering courteous service and accurate data entry. The role emphasizes reliability, multi-tasking, and adherence to compliance standards in a

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsabilités

• Provide exceptional customer service to patients and support scheduling and registration.
• Respond to questions and concerns and escalate when needed.
• Maintain patient confidentiality per HIPAA regulations.
• Verify insurance eligibility and collect demographics.
• Document accurate order and notes in Epic and registration systems.
• Schedule appointments and coordinate with departments to optimize patient flow.
• Assist with training and cross-department coverage as needed.
• Adhere to all policies, procedures, and QA standards.

Connaissances

Customer service

Data entry

English communication

Multi-tasking

Organizational skills

Typing 40 wpm

Formation

High School diploma

Outils

Epic

NDAS

ASF

Description du poste

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and front-end operations. You will interact with patients, collect demographics, verify insurance, and ensure confidentiality under HIPAA.

You will collaborate with care teams, handle inquiries, and escalate complex issues to supervisors, while delivering courteous service and accurate data entry. The role emphasizes reliability, multi-tasking, and adherence to compliance standards in a