Patient Access & Scheduling Specialist

massgeneralbrigham; Oak Bluffs (MA); On-site; USD 61,091,000 - 126,709,000; Full time

Job summary

Mass General Brigham's Martha's Vineyard Hospital, Inc. is seeking a customer service focused Scheduling Specialist to handle incoming calls and online requests, verify patient information, and schedule visits.

This telephone/computer-based role offers limited face-to-face interaction and emphasizes timely, high-quality service. You will coordinate registration, update demographics and insurance data, communicate with patients and referring providers, and ensure HIPAA privacy.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 0-1 year in customer service.
• Epic experience preferred.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Verify and update patient demographics and referrals in the system.
• Answer calls and take accurate messages with professional courtesy.
• Provide basic information about the practice and hospitals across the enterprise.
• Maintain HIPAA privacy and confidentiality.

Skills

Customer service

Data entry

MS Excel

Outlook

Education

HS Diploma

Tools

Epic

CRM

Job description

Mass General Brigham's Martha's Vineyard Hospital, Inc. is seeking a customer service focused Scheduling Specialist to handle incoming calls and online requests, verify patient information, and schedule visits.

This telephone/computer-based role offers limited face-to-face interaction and emphasizes timely, high-quality service. You will coordinate registration, update demographics and insurance data, communicate with patients and referring providers, and ensure HIPAA privacy.