Patient Access & Front Desk Specialist

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 61,091,000 - 126,709,000; Full time

Job summary

Martha's Vineyard Hospital is seeking a Patient Access Representative to coordinate and perform registration duties, ensuring patient information and insurance data are accurate. The role also covers switchboard/ER greeter and mail room tasks, with a focus on courteous service, confidentiality, and HIPAA compliance.

The position requires strong English communication and multitasking in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 0-1 year experience working with the public preferred.
• Must read, write, speak English clearly.
• Ability to enter demographic and insurance information accurately.
• Respect patient confidentiality and HIPAA compliance.

Responsibilities

• Coordinate and perform duties to keep MVH registration data up to date.
• Enter and verify patient insurance information accurately.
• Cover switchboard/ER greeter and mail room as needed.
• Provide courteous, professional service to patients and visitors.
• Direct patients and paperwork to the proper departments at the right time.
• Maintain patient confidentiality and HIPAA compliance.
• Input correct ordering and primary care physician information for test results.

Skills

Customer service

HIPAA compliance

Multitasking

Phone etiquette

Data entry

Attention to detail

Verbal communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Martha's Vineyard Hospital is seeking a Patient Access Representative to coordinate and perform registration duties, ensuring patient information and insurance data are accurate. The role also covers switchboard/ER greeter and mail room tasks, with a focus on courteous service, confidentiality, and HIPAA compliance.

The position requires strong English communication and multitasking in a fast-paced environment.