Patient Services Coordinator - Ambulatory Care

Mass General Brigham Incorporated; Northern (KY); Hybrid; USD 29,000 - 61,000; Full time

Job summary

Mass General Brigham's Martha's Vineyard Hospital is seeking a Patient Services Coordinator to provide administrative support in a high-volume ambulatory setting. You will act as the primary interface between patients and providers, schedule appointments, and help protect confidential information while supporting care teams.

The role emphasizes teamwork, multi-tasking in a fast-paced environment, and strong communication.

Qualifications

• Experience in a call center or high-volume practice preferred.
• Excellent interpersonal and communication skills; ability to interact with patients and families professionally.
• Ability to multi-task and work effectively in a fast-paced environment.

Responsibilities

• Provide administrative support to health care providers in a high-volume ambulatory setting.
• Serve as the primary interface between patients and providers; schedule patient appointments.
• Maintain confidentiality of patient information and support care team collaboration.

Skills

Customer service

Communication

Multitasking

Team player

Education

High School diploma or equivalent

Associates or college coursework preferred

Tools

EPIC

Microsoft Office

Job description

Mass General Brigham's Martha's Vineyard Hospital is seeking a Patient Services Coordinator to provide administrative support in a high-volume ambulatory setting. You will act as the primary interface between patients and providers, schedule appointments, and help protect confidential information while supporting care teams.

The role emphasizes teamwork, multi-tasking in a fast-paced environment, and strong communication.