Ambulatory Patient Services Specialist & Scheduler

Mass General Brigham; Eastville (MA); On-site; USD 29,000 - 61,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. is seeking a Patient Services Coordinator to support health care providers in a busy ambulatory setting.

Reporting to the Operations Manager, you will organize priorities, handle confidential patient information, and schedule appointments as the primary interface between patients and clinicians. Ideal candidates will have 1–3 years of front desk or customer service experience, familiarity with hospital systems such as EPIC, and strong interpersonal communication.

Qualifications

• 2 years front desk or customer service experience preferred.
• 1-3 years in customer service, preferably clinical setting.
• Call Center/high volume practice experience preferred.
• Ability to work on a team and manage multiple tasks in a fast-paced environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide administrative support to health care providers in a high-volume ambulatory setting.
• Serve as the primary interface between patients and providers.
• Schedule patient appointments and manage confidential information.
• Work as part of the care team within the Patient-Centered Medical Home.

Skills

Call Center

Front Desk

Customer Service

Teamwork

Interpersonal Communication

Microsoft Office

EPIC EHR

Education

High School diploma or equivalent

Associates or some college coursework

Tools

EPIC EHR

Microsoft Office

Job description

Martha's Vineyard Hospital, Inc. is seeking a Patient Services Coordinator to support health care providers in a busy ambulatory setting.

Reporting to the Operations Manager, you will organize priorities, handle confidential patient information, and schedule appointments as the primary interface between patients and clinicians. Ideal candidates will have 1–3 years of front desk or customer service experience, familiarity with hospital systems such as EPIC, and strong interpersonal communication.