Care Coordination & Scheduling Specialist

Martha's Vineyard Hospital, Inc.; Eastville (MA); On-site; USD 29,000 - 61,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. is seeking a patient scheduling specialist to handle incoming calls and online requests, verify patient data, and coordinate appointments with care teams. This role emphasizes accurate data entry, HIPAA privacy, and strong customer service in a fast-paced environment.

Under supervision, you will schedule visits, update demographics and insurance information, and ensure timely communication with patients and referring providers across the network.

Qualifications

• Front-line customer service and scheduling experience preferred.
• Experience handling high call volumes and coordinating patient visits.
• Proficiency with Microsoft Outlook and Excel, data entry and basic computer tasks.

Responsibilities

• Receive incoming calls and online requests from patients and referring providers.
• Schedule patient visits and coordinate care using decision trees and guidelines.
• Verify patient information and enter data into the system accurately.

Skills

Customer service

MS Outlook/Excel

Communication

Data entry

Attention to detail

Call handling

HIPAA/privacy

Education

High School Diploma

Tools

Epic

Job description

Martha's Vineyard Hospital, Inc. is seeking a patient scheduling specialist to handle incoming calls and online requests, verify patient data, and coordinate appointments with care teams. This role emphasizes accurate data entry, HIPAA privacy, and strong customer service in a fast-paced environment.

Under supervision, you will schedule visits, update demographics and insurance information, and ensure timely communication with patients and referring providers across the network.