Patient Access & Scheduling Specialist

Southshorehealth; Norwell (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Southshorehealth's SSH Reception Services in Weymouth, MA is hiring for a full-time day-shift receptionist. The role supports the outpatient experience by handling scheduling, pre-registration, and patient service at the point of entry.

Responsibilities include verifying benefits, collecting co-pays, coordinating with providers, and assisting with interpreter services and transportation when needed; strong computer and communication skills are essential.

Qualifications

• Medical terminology knowledge.
• Strong computer skills.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.
• Knowledge of health insurance requirements.
• Ability to demonstrate problem solving and critical thinking skills.

Responsibilities

• Book appointments for services at SSH by coordinating with patients, physicians, and offices.
• Verify insurance benefits and determine co-pays; collect payments.
• Pre-register patients with high accuracy using scheduling software.
• Provide interpreter services and arrange transportation as needed.
• Coordinate with Authorization team; escalate issues to Team Leader when necessary.

Skills

Medical terminology

Computer skills

Telephone & interpersonal skills

Customer service

Health insurance knowledge

Problem solving & critical thinking

Education

High school diploma

Two years college preferred

Job description

Southshorehealth's SSH Reception Services in Weymouth, MA is hiring for a full-time day-shift receptionist. The role supports the outpatient experience by handling scheduling, pre-registration, and patient service at the point of entry.

Responsibilities include verifying benefits, collecting co-pays, coordinating with providers, and assisting with interpreter services and transportation when needed; strong computer and communication skills are essential.