Central Scheduling Specialist

South Shore Health; Weymouth (MA); Hybrid; USD 24,000 - 32,000; Full time

Job summary

South Shore Health is seeking a full-time SSH Reception Services role in Weymouth, MA. The position centers on the outpatient experience, including scheduling and pre-registration, with emphasis on exceptional customer service and accurate patient processing.

You will verify insurance benefits, collect co-pays, and use scheduling and eCashiering systems to manage appointments, fostering a smooth patient journey from check-in to test or visit.

Qualifications

• High school diploma; two years of college preferred.
• Minimum one year admitting experience.
• Experience with patient scheduling and registration is a plus.

Responsibilities

• Book appointments and scheduling for patients, physicians, or offices.
• Verify insurance benefits and collect co-pays using the system.
• Provide exceptional customer service and ensure accurate pre-registration.

Skills

Customer service

Telephone skills

Problem solving

Critical thinking

Teamwork

Medical terminology

Computer skills

Interpersonal communication

Education

High school diploma

Two years college preferred

Tools

Scheduling software

eCashiering

Authorization system

Job description

Requisition Number: R-23698 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Reception Services Status: Full time Budgeted Hours: 40 Shift: Day (United States of America)

Responsible for focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality. This includes, at a minimum, scheduling and pre registration.

Compensation Pay Range: $17.42 - $23.45

Essential Functions 1.

• Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation. b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary. c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations). d. Is efficient using all scheduling software for all appt types.

Essential Functions 2.

• Responsible for all verification of insurance benefits for all accounts. a. Retrieves all authorizations as necessary b. Can determine co-pays and collect them using eCashiering program c. Will coordinate with the Authorization team d. Knows when to elevate issues appropriately to higher level( Team Leader)

Essential Functions (Cont.) I.

• Technology and Learning a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role. Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.

Minimum Education - Preferred High school diploma, two (2) years of college preferred.

Minimum Work Experience Minimum one (1) year admitting experience to become proficient.

Monday - Friday 8:00AM-4:30PM Responsibilities if Required: Education if Required:

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.