Medical Support Assistant

Veterans Health Administration

Norristown (Montgomery County)

On-site

USD 47,000 - 61,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Veterans Health Administration is seeking a Medical Support Assistant to support clinicians and patients at the Norristown, PA clinic. The role focuses on front-desk duties, scheduling, message routing, and patient data accuracy to ensure smooth patient flow.

Responsibilities include greeting patients, phone triage, appointment coordination, and assisting clinical staff with clerical tasks per VHA guidelines.

Qualifications

Education recognized by the U.S. Department of Education for qualification purposes.
Ability to schedule appointments and interpret orders per VHA guidelines.
Experience providing clerical support in a medical setting is preferred.

Responsibilities

Answer phones and greet patients.
Relay messages to appropriate staff.
Schedule appointments and interpret provider orders per scheduling guidelines.
Verify and update demographics and insurance information at check-in.
Coordinate transfers between VA facilities or external hospitals.
Assist in orientation of new clinical staff on VA policies.

Skills

Phone etiquette

Scheduling

Clerical support

Teamwork

Education

Education recognized by US Dept of Education

Job description

Department: Department of Veterans Affairs

This position is in Health Administration Service (HAS) at the Community Based Outpatient Clinic in Norristown, PA. The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Key Responsibilities

Medical Support Assistants (MSA) are considered chief sources of patient care and patient flow information. The MSA is a key member of the patient care team providing crucial administrative advice and guidance. The MSA performs clerical work in support of the care and treatment given to patients.

The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to: scheduling, cancelling-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Additional duties may include, but are not limited to: Completes scheduler training as outlined in the Directive and maintain skills through completion of courses as assigned.

Promotes Veteran satisfaction by resolving Veteran concerns, applying first call resolution practices. Generates and provide After Visit Summary for patients, following exit with provider. Manages provider scheduling grids by accurately blocking clinics for scheduled and unscheduled provider leave, training, and meetings.

Prepares for clinic visits, by requesting and receiving records and lab results for provider review prior to appointment; monitoring both inpatient and outpatient appointments for team/teamlet/specialty providers. Develops and maintains rapport with patients and members of the interdisciplinary team by applying Own the Moment, ICARE, and a helpful and professional attitude.

Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters. Receives treatment and/or test results from outside providers, assures appropriate routing to HBPC provider for review and then routes to the Scanning section of Health Information Management for inclusion in the medical record.

Assists in the orientation of newly appointed clinical staff on matters related to the administrative role in patient care, such as Veterans Affairs (VA) regulations, policies, and procedures on medical administrative matters. Work Schedule: Monday - Friday, 8:00 am - 4:30 am Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position.

Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $46714 – $60729/yr.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Public' hiring path.