Veterans Care Scheduler & Medical Support Expert

Veterans Health Administration; Monroeville (Allegheny County); On-site; USD 49,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal retirement/pension and 401K

Job summary

The Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant to support primary care operations. You will schedule and manage patient appointments, answer clinic phones, and check Veterans in and out for visits, guiding them to the correct staff and resources.

Ideal candidates have experience in medical or administrative support, proficiency with EMR scheduling, strong communication skills, and a comprehensive understanding of privacy (HIPAA) and VA

Qualifications

• Experience in medical or administrative support in healthcare.
• Proficiency with EMR systems for scheduling, documentation, and care coordination.
• Knowledge of clinical terminology, referral processes, and confidentiality regulations (e.g., HIPAA).
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Experience with patient flow, appointment coordination, and interdisciplinary team collaboration.
• Skills in de-escalation, triage, and handling sensitive or complex situations.
• Experience working with veterans or individuals with complex psychosocial needs preferred.
• Familiarity with VA policies and procedures is a plus.
• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.

Responsibilities

• Schedule and manage patient appointments across clinics.
• Answer clinic phones and route messages to appropriate staff.
• Check in/out Veterans for appointments.
• Direct Veterans and visitors to the appropriate staff.
• Enter no-show information and manage scheduling programs.

Skills

EMR scheduling

Patient communication

Clinical terminology

HIPAA privacy

Multi-tasking

Phone screening

Veteran care experience

De-escalation

VA policies familiarity

Team collaboration

Tools

VISTA scheduling

Job description

The Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant to support primary care operations. You will schedule and manage patient appointments, answer clinic phones, and check Veterans in and out for visits, guiding them to the correct staff and resources.

Ideal candidates have experience in medical or administrative support, proficiency with EMR scheduling, strong communication skills, and a comprehensive understanding of privacy (HIPAA) and VA