Advanced Medical Support Assistant - Access & Scheduling

US-Department-of-Veterans-Affair; West Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) in a clinic environment.

The role supports scheduling across interdisciplinary care delivery, coordinating patient access, and communicating with clinicians, patients, and staff to ensure timely service. Qualifications include a high school diploma or GED, mandatory English proficiency, and demonstrated strong customer service abilities.

Qualifications

• High school diploma or GED required.
• Excellent customer service and clear communication skills.
• Proficiency in English, both spoken and written.

Responsibilities

• Schedule a high volume of appointments in a clinic setting.
• Interact with clinicians, patients, families, and coworkers to resolve issues.
• Maintain thorough and timely documentation using clinic scheduling software.

Skills

Customer service

Communication

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) in a clinic environment.

The role supports scheduling across interdisciplinary care delivery, coordinating patient access, and communicating with clinicians, patients, and staff to ensure timely service. Qualifications include a high school diploma or GED, mandatory English proficiency, and demonstrated strong customer service abilities.