Patient Access & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support practice operations in a fast-paced medical setting. The role focuses on greeting patients, scheduling appointments, answering calls, and performing routine administrative duties with a patient‑centered approach.

Responsibilities include managing physician calendars, coordinating referrals, processing documents in EPIC, and ensuring timely, accurate communications with patients and staff.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communication skills.
• Light, accurate keyboarding skills required.
• Ability to complete multiple tasks efficiently and thrive in a team environment.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Obtains authorizations for services as needed and answers calls.
• Prepares standard letters and forms as needed.
• Administrative support to physicians and practice staff.
• Promotes patient access and MyChart usage.
• Answers phones, screens calls and routes messages.
• Manages calendars and sends calendar invites.
• Releases medical records in HIPAA-compliant manner.
• Reviews and routes patient messages and emails.
• Maintains confidentiality and ensures patient care questions are addressed.

Skills

Customer service

Organizational skills

Interpersonal skills

Verbal communication

Written communication

multitasking

Education

High School Diploma

Tools

Epic EMR

MyChart

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support practice operations in a fast-paced medical setting. The role focuses on greeting patients, scheduling appointments, answering calls, and performing routine administrative duties with a patient‑centered approach.

Responsibilities include managing physician calendars, coordinating referrals, processing documents in EPIC, and ensuring timely, accurate communications with patients and staff.