Front Desk & Scheduling Specialist (Intake)

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine seeks a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments across clinical areas. The role emphasizes accuracy, HIPAA awareness, and teamwork with physicians, nurses, and staff.

Proficiency with scheduling systems and a patient-first service approach are essential. This on-site position offers opportunities to contribute to patient access goals and to learn NYU Langone Health's standards of care

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation.
• Preference for experience in scheduling and front-end administrative tasks.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls and routes messages to appropriate contacts.
• Maintains patient records in EPIC and handles patient inquiries.
• Greets patients and assists with intake and registration.
• Communicates appointment instructions and preparations to patients.
• Supports front-end workflow and service standards across the practice.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma

Tools

EPIC

MyChart

Job description

NYU Grossman School of Medicine seeks a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments across clinical areas. The role emphasizes accuracy, HIPAA awareness, and teamwork with physicians, nurses, and staff.

Proficiency with scheduling systems and a patient-first service approach are essential. This on-site position offers opportunities to contribute to patient access goals and to learn NYU Langone Health's standards of care