Patient Access & Scheduler Secretary I

NYU Grossman School of Medicine; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to support front-end office operations. The role involves greeting patients, answering calls, scheduling appointments, and handling routine administrative duties to maintain smooth practice flow.

You will work with physicians, nurses, and staff, ensuring effective patient access and adherence to service standards while promoting patient satisfaction and accurate documentation.

Qualifications

• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Advanced knowledge of computer-based scheduling and appointment programs is preferred.
• Basic computer skills including word processing, spreadsheets, database and internet applications are expected.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Obtains authorizations for services as needed and answers calls or routes messages.
• Prepares standard letters and forms and supports administrative physician and practice tasks.
• Maintains physician calendars and sends calendar invites.
• Promotes the use of MyChart and assists patients with scheduling questions.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma

Tools

Scheduling software

Job description

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to support front-end office operations. The role involves greeting patients, answering calls, scheduling appointments, and handling routine administrative duties to maintain smooth practice flow.

You will work with physicians, nurses, and staff, ensuring effective patient access and adherence to service standards while promoting patient satisfaction and accurate documentation.