Patient Access & Scheduling Specialist

U.S. Department of Veterans Affairs; Muskogee (OK); On-site; USD 39,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal pension and 401K

Job summary

The Department of Veterans Affairs in Oklahoma hires a Medical Support Assistant (MSA) to handle intake, scheduling, and information processing for veterans seeking care. The MSA interfaces with PC applications and ensures accurate administrative workflows per VHA guidelines.

The incumbent greets patients, assists with admissions and appointments, updates demographics, and supports the medical team to ensure timely care and confidentiality of information.

Qualifications

• High school diploma or equivalent is required.
• Ability to handle scheduling and basic data entry.
• Experience with patient intake and frontline customer service is desirable.

Responsibilities

• Greet patients and guide them at outpatient clinics and hospital.
• Process hospital admissions, clinic appointments, and patient registrations.
• Manage consults, reminders, and encounter documentation in the system.
• Coordinate procedures and return appointments with staff and patients.
• Protect sensitive information and uphold confidentiality.

Skills

Customer service

Appointment scheduling

Medical records handling

Data entry

Interfacing with PC applications

Education

High school diploma or equivalent

Tools

My HealtheVet

ICB

PCI

CTM+

Job description

The Department of Veterans Affairs in Oklahoma hires a Medical Support Assistant (MSA) to handle intake, scheduling, and information processing for veterans seeking care. The MSA interfaces with PC applications and ensures accurate administrative workflows per VHA guidelines.

The incumbent greets patients, assists with admissions and appointments, updates demographics, and supports the medical team to ensure timely care and confidentiality of information.