Patient Access & Scheduling Specialist

TriHealth; Montgomery, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive benefits

Job summary

TriHealth Bethesda North Hospital is seeking an Access Associate to perform scheduling and registration duties, ensuring timely, accurate patient processing. You will coordinate with departments, educate patients on required forms, and assist with financial questions and insurance concepts.

The role emphasizes high-quality customer service, problem solving, and consistent interactions with patients. Training is provided; day shifts with full-time hours.

Qualifications

• High School Diploma or GED is required.
• 1-2 years of customer service experience required.
• Ability to operate multiple computer applications.
• Typing speed of 35 wpm.
• Medical terminology within first year of employment if not already taken.

Responsibilities

• Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Skills

Customer service

Verbal and written communication

Typing speed 35 wpm

Medical terminology knowledge

Education

High School Diploma or GED

Job description

TriHealth Bethesda North Hospital is seeking an Access Associate to perform scheduling and registration duties, ensuring timely, accurate patient processing. You will coordinate with departments, educate patients on required forms, and assist with financial questions and insurance concepts.

The role emphasizes high-quality customer service, problem solving, and consistent interactions with patients. Training is provided; day shifts with full-time hours.