Patient Access & Scheduling Specialist

Healthcare Staffing; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Genesis HealthCare System seeks a Patient Access Associate to greet patients, verify demographics, financial and insurance information, and register patients for services. The role involves collecting payments, obtaining signatures, and scanning documents to ensure accurate patient accounting.

The position supports a 40-hour day shift in the Neurology department and requires strong communication, data entry and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• At least 6 months' experience in a physician office, hospital, or clinic performing registration or payer activities.
• Excellent verbal and written communication; strong interpersonal skills.
• Accurate, detail-oriented with good time management.
• Able to work in a collaborative, shared leadership environment.
• Strong knowledge of insurance documentation, patient accounting systems, and data entry codes.
• Understand HIPAA confidentiality requirements.
• Ability to adapt to changing priorities in a dynamic environment.
• Strong problem-solving and quick judgment for dynamic situations.
• Ability to retain information for proper work procedures.

Responsibilities

• Greet patients and visitors courteously and determine assistance needs.
• Manage registration/transportation flow per guidelines and patient status.
• Enter demographic, clinical, financial, and insurance data into the patient accounting system.
• Collect co-pays, co-insurances, deductibles, deposits, and outstanding balances; provide financial counseling as needed.
• Verify Medicare and Non‑Medicare cases for medical necessity and obtain clarifications as needed.
• Obtain signed orders for tests and procedures and scan documents.
• Obtain and scan patient signatures on required forms; provide information as needed.
• Perform pre-registration for select patients and provide directions and transportation info.

Skills

Customer service

Communication

Attention to detail

Teamwork

Insurance basics

HIPAA

Data entry

Patient accounting system

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Genesis HealthCare System seeks a Patient Access Associate to greet patients, verify demographics, financial and insurance information, and register patients for services. The role involves collecting payments, obtaining signatures, and scanning documents to ensure accurate patient accounting.

The position supports a 40-hour day shift in the Neurology department and requires strong communication, data entry and HIPAA compliance.