Access Associate - Optional - Bethesda North

TriHealth; Montgomery (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Tuition reimbursement

Job summary

TriHealth Bethesda North Hospital is seeking an Access Associate to support scheduling and registration processes for patients. You will coordinate with care teams, educate patients on required forms, and collect copays and deposits while delivering outstanding customer service.

The role requires a High School diploma or GED, 1–2 years of customer service experience, and the ability to type 35 wpm. Paid full-time training is provided in Norwood, with opportunities to transition to part-time or

Qualifications

• 2 weeks of Full-time Day paid training in Norwood.
• 1–2 years customer service experience required.
• Medical terminology within first year of employment if not already taken.

Responsibilities

• Schedule physician-ordered tests and coordinate registrations with TH ancillary departments.
• Provide excellent customer service and answer patient questions.
• Collect copays, standard deposits and deductibles at point of service.
• Educate patients on TH required legal compliance paperwork and financial concepts.

Skills

Customer service

Typing 35 wpm

Multiple computer applications

Verbal and written skills

Education

High School Diploma or GED

Job description

***Access Associate – Bethesda North Hospital*

Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

Requires 2 weeks of Full-time Day paid training in Norwood.

Location:

Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242 https://share.google/TPLGpXG7SY5OfnIKM

Work Schedule:

• Hours/shifts vary
• Holiday/weekend rotation, various shifts needed

Incentives & Benefits:

For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For PRN/Optional, there is access to 401(k) and other benefits. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Job Responsibilities:

• Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions:

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS...

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community