Patient Scheduling Specialist - Day Shift (No Holidays)

TriHealth; Norwood, Northern (OH, KY); Hybrid; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Job summary

TriHealth in Norwood, OH is seeking a Scheduling and Pre-Registration specialist to support the Customer Connection Center. You will coordinate care with provider offices, obtain patient information, and schedule and/or register services while educating patients on insurance benefits and out-of-pocket responsibilities.

You will use Epic Telephone Encounters to support the clinical team with prescription refills, medical records, and general inquiries, delivering compassionate, high‑quality

Qualifications

• High School Degree or GED.
• 2-3 years Customer Service.
• 1-2 years Clerical, Other, Healthcare and/or Insurance industry.
• Ability to operate multiple computer applications.
• Excellent verbal and written skills.
• Effective problem solving.
• Customer Service experience.

Responsibilities

• Competently meets Not Ready target and handles appropriate volume of calls per shift.
• Follows regulatory and departmental procedures to ensure patient safety including use of decision trees, scheduling protocols, collection of data and messaging.
• Meets call quality targets and follows required scripting, including AIDET+P, anticipate customer needs, consistent and positive interactions with patients and coworkers.
• Works proficiently and competently, and exceeds accuracy targets with no critical errors.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multi-application proficiency

Schedule coordination

Phone etiquette

Education

High School Degree or GED

Job description

TriHealth in Norwood, OH is seeking a Scheduling and Pre-Registration specialist to support the Customer Connection Center. You will coordinate care with provider offices, obtain patient information, and schedule and/or register services while educating patients on insurance benefits and out-of-pocket responsibilities.

You will use Epic Telephone Encounters to support the clinical team with prescription refills, medical records, and general inquiries, delivering compassionate, high‑quality