Patient Access & Scheduling Specialist

3400 Shaughnessy-Kaplan Rehabilitation Hospital, Inc.; Marblehead (MA); On-site; USD 30,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking an Advanced Patient Service Representative to oversee outpatient registration, scheduling, and insurance verification while supporting front office staff. This role emphasizes customer service, patient orientation, and efficient workflow in a busy outpatient setting.

Ideal candidates have 2+ years in medical office settings, strong communication skills, and proficiency with Microsoft Office. Onsite position with comprehensive benefits and a patient-centered focus.

Qualifications

• High School Diploma or Equivalent required.
• Two years experience in a medical/physicians office setting; 2-3 years preferred.
• Proficiency with Microsoft Office; ability to learn new software.
• Strong communication and interpersonal skills; ability to work with diverse populations.

Responsibilities

• Answer phones and assist customers; support cross-trained responsibilities.
• Pre-registration, registration, insurance verification, and scheduling per guidelines.
• Greet patients and notify appropriate staff of arrival.
• Administrative duties: photocopying, typing, faxing, mail sorting.
• Maintain and discharge medical records per guidelines.
• Process monthly patient satisfaction questionnaires.
• Enter and reconcile therapy charges as assigned.
• Uphold Spaulding Rehabilitation values: Innovation, Collaboration, Accountability, Respect, Excellence.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Mass General Brigham is seeking an Advanced Patient Service Representative to oversee outpatient registration, scheduling, and insurance verification while supporting front office staff. This role emphasizes customer service, patient orientation, and efficient workflow in a busy outpatient setting.

Ideal candidates have 2+ years in medical office settings, strong communication skills, and proficiency with Microsoft Office. Onsite position with comprehensive benefits and a patient-centered focus.