Outpatient Registration & Scheduling Specialist

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is hiring a Patient Service Representative for Spaulding Rehabilitation Hospital. You will oversee outpatient registration, scheduling, demographic and insurance intake, and verify coverage with a customer-service oriented approach.

You will greet patients, support front office staff, conduct pre-registration, insurance verification, and scheduling per center standards; onsite at 300 First Avenue, 40 hours weekly, day shift. Pay range: $17.71-$25.28 hourly.

Qualifications

• High school diploma required; associate degree preferred.
• Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
• Computer proficiency required; Microsoft Office applications preferred with ability to learn new software.
• Strong communication and interpersonal skills; ability to work with diverse populations.

Responsibilities

• Answer phones and assist customers; support cross-trained duties.
• Support staff orientation and development to meet performance standards.
• Schedule and pre-register patients; verify insurance.
• Greet patients and guide them to appropriate staff; perform administrative duties (phone, appointments, documentation, photocopying, typing, faxing, mail).
• Maintain medical records setup, maintenance, and discharge per guidelines.
• Process patient satisfaction questionnaires and ensure quality service.
• Record insurance approvals and therapy charges in the medical record system.
• Uphold Mass General Brigham values of Innovation, Collaboration, Accountability, Respect and Excellence.

Skills

Computer proficiency

Microsoft Office

Interpersonal skills

Customer service

Independent worker

Team player

Education

High school diploma

Associate's degree preferred

Job description

Mass General Brigham is hiring a Patient Service Representative for Spaulding Rehabilitation Hospital. You will oversee outpatient registration, scheduling, demographic and insurance intake, and verify coverage with a customer-service oriented approach.

You will greet patients, support front office staff, conduct pre-registration, insurance verification, and scheduling per center standards; onsite at 300 First Avenue, 40 hours weekly, day shift. Pay range: $17.71-$25.28 hourly.