Patient Access & Scheduling Specialist

Crossroads Health; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossroads Health in Mentor, Ohio is seeking a Patient Support Specialist to serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support.

You will schedule appointments, verify insurance coverage, maintain patient records, process payments, and facilitate communication between patients, providers, and internal departments to ensure a positive patient experience.

Qualifications

• Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.
• Proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
• Must be experienced working in a HIPPA protected environment.

Responsibilities

• Collect, verify, and update patient demographic and insurance information. Register new patients and maintain accurate electronic health records.
• Schedule, reschedule, and cancel patient appointments in accordance with organizational protocols.
• Collect co-pays, deductibles, and other patient payments; process payments and provide receipts.
• Perform data entry, document management, scanning, filing, and record maintenance.
• Greet patients and visitors professionally; respond to inquiries by phone, email, and in person.

Skills

Customer service

Appointment scheduling

Insurance verification

Data entry

Phone/Email support

HIPAA compliance

Education

Tools

Electronic Health Records (EHR)

Scheduling systems

Multi-line phones

Job description

Crossroads Health in Mentor, Ohio is seeking a Patient Support Specialist to serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support.

You will schedule appointments, verify insurance coverage, maintain patient records, process payments, and facilitate communication between patients, providers, and internal departments to ensure a positive patient experience.