Patient Services Concierge & Scheduling Specialist

Bon Secours Mercy Health; Lorain (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay and incentives

Medical, dental, vision, and prescription coverage

Paid time off and disability benefits

Tuition assistance and professional development

Job summary

A prominent healthcare provider in Lorain, Ohio is seeking a Patient Services Representative to enhance patient experiences. The role involves managing patient registrations, verifying insurance, and providing exceptional customer service at a busy medical office. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to helping patients navigate their healthcare needs. Join a supportive team dedicated to improving health care quality and patient satisfaction.

Qualifications

• Prior experience in patient registration or healthcare preferred.
• Ability to effectively communicate and assist patients in a friendly manner.
• Proven problem-solving abilities to maintain patient flow.

Responsibilities

• Act as a primary contact for patients and retrieve relevant information.
• Process patient registration and verify insurance details.
• Schedule appointments and handle patient inquiries professionally.

Skills

Customer service skills

Strong communication

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

A prominent healthcare provider in Lorain, Ohio is seeking a Patient Services Representative to enhance patient experiences. The role involves managing patient registrations, verifying insurance, and providing exceptional customer service at a busy medical office. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to helping patients navigate their healthcare needs. Join a supportive team dedicated to improving health care quality and patient satisfaction.