Patient Access & Scheduling Specialist

shm; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

shm is seeking a Front Desk/Patient Service Representative to join our physician-led network in New Jersey. The role focuses on greeting visitors, managing patient flow through registration, and providing outstanding customer service in a busy healthcare setting.

The position requires English communication skills, basic computer proficiency, and experience with EHR/Practice Management software. It may involve working at multiple locations as needed and requires flexibility with scheduling.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must organizz[e] and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers calls, directs calls appropriately, and delivers messages.
• Updates patient information including demographics, insurance and HIPAA forms.
• Schedules appointments accurately and confirms future appointments as needed.
• Performs clerical duties such as faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

English proficiency

Multitasking

Office software

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

shm is seeking a Front Desk/Patient Service Representative to join our physician-led network in New Jersey. The role focuses on greeting visitors, managing patient flow through registration, and providing outstanding customer service in a busy healthcare setting.

The position requires English communication skills, basic computer proficiency, and experience with EHR/Practice Management software. It may involve working at multiple locations as needed and requires flexibility with scheduling.