Patient Experience Specialist

shm; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

shm is seeking a friendly, detail-oriented Patient Access Clerk in New Jersey to manage front-desk duties, registration, and scheduling in a multi-site healthcare network.

Responsibilities include greeting patients, guiding them through registration, collecting payments, and coordinating with clinical staff to maintain smooth patient flow. Strong customer service and English communication are essential for success.

Qualifications

• Must have excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Organize and perform multiple tasks in a timely manner.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides superior service.
• Answers the telephone promptly and routes calls or messages appropriately.
• Informs patients of delays in physician schedules and assists with comfort.
• Posts self-pay charges, collects payments, and reconciles daily payments.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree (preferred)

Tools

EHR software

Practice Management System

Job description

shm is seeking a friendly, detail-oriented Patient Access Clerk in New Jersey to manage front-desk duties, registration, and scheduling in a multi-site healthcare network.

Responsibilities include greeting patients, guiding them through registration, collecting payments, and coordinating with clinical staff to maintain smooth patient flow. Strong customer service and English communication are essential for success.