Patient Access & Scheduling Specialist

Bryan Health; Lincoln (NE); On-site; USD 25,000 - 36,000; Full time

Job summary

Bryan Health in Lincoln, NE seeks an experienced front-line support professional to handle patient scheduling, registration, reception, and office coordination. The role requires independent management of routine and moderately complex scheduling tasks while ensuring workflow continuity and service quality.

Responsibilities include accurate data entry of demographic and insurance information, handling high-volume calls, supporting revenue cycle activities, and covering multiple locations as

Qualifications

• High school diploma or equivalent required.
• One year of patient scheduling, patient access, medical office, medical-related patient accounts, or related experience required.
• Knowledge of medical terminology required.

Responsibilities

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Independently schedules, confirms, and coordinates patient appointments, including moderately complex scenarios.
• Registers patients and ensures accurate entry and verification of demographic, insurance, and financial information.
• Manages high-volume inbound and outbound calls, resolving scheduling, registration, and routine follow-up needs.
• Reviews orders and documentation for completeness and initiates follow-up within established guidelines.
• Maintains patient records through accurate scanning, filing, and documentation management.
• Supports revenue cycle activities by collecting payments, providing estimates, and referring patients to financial counseling as appropriate.
• Supports workflow continuity by covering multiple locations or functions as assigned.
• Shares functional knowledge and provides informal guidance to peers as needed.
• Adheres to regulatory, privacy, and service standards while working independently.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Skills

Patient scheduling

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Bryan Health in Lincoln, NE seeks an experienced front-line support professional to handle patient scheduling, registration, reception, and office coordination. The role requires independent management of routine and moderately complex scheduling tasks while ensuring workflow continuity and service quality.

Responsibilities include accurate data entry of demographic and insurance information, handling high-volume calls, supporting revenue cycle activities, and covering multiple locations as