Patient Access & Scheduling Specialist

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health in Lincoln, NE seeks a front desk professional to support scheduling, registration, and routine office coordination. You will handle appointment setup, patient data collection, and basic communications with care and confidentiality.

Responsibilities include answering calls, guiding patients, processing documents in electronic systems, and maintaining compliance with privacy and safety standards. This role offers teamwork and opportunities for growth within the department.

Qualifications

• Knowledge of general office procedures and standard clerical practices.
• Knowledge of medical terminology and hospital/clinical processes.
• Knowledge of privacy, safety, and financial compliance regulations.
• Knowledge of payer guidelines and requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Schedules and confirms patient appointments using established procedures.
• Registers patients and collects demographic, insurance, and financial information with accuracy and confidentiality.
• Responds to inbound and outbound phone calls and escalates issues as needed.
• Greets patients and visitors and provides directions and access support.
• Enters, scans, files, and maintains patient documentation in electronic systems.
• Reviews basic appointment information and refers discrepancies for follow-up.
• Supports daily clerical tasks and follows defined workflows.
• Follows privacy, safety, and compliance requirements in all patient interactions.
• Learns departmental workflows and participates in meetings and projects.
• Maintains professional growth through seminars and affiliations.

Skills

Effective communication

Customer service

Confidentiality

Organization

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Electronic health records (EHR) software

Job description

Bryan Health in Lincoln, NE seeks a front desk professional to support scheduling, registration, and routine office coordination. You will handle appointment setup, patient data collection, and basic communications with care and confidentiality.

Responsibilities include answering calls, guiding patients, processing documents in electronic systems, and maintaining compliance with privacy and safety standards. This role offers teamwork and opportunities for growth within the department.