Patient Access Operations Lead

Bryan Health; Crete (NE); On-site; USD 52,000 - 70,000; Full time

Job summary

Bryan Health is seeking a Patient Access Supervisor to lead the Scheduling, Registration/Admissions and related front desk activities. You will coordinate staffing, ensure accurate patient information capture, and optimize patient flow across hospital and clinic procedures.

Key requirements include a high school diploma, 2+ years in patient access or financial services, 2 years in customer service, and prior supervisory experience preferred.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in business administration or related field preferred.
• Minimum of two (2) years' experience in patient access/patient financial services in the medical field required.
• Two (2) years' experience in a customer service position desired.
• Prior supervisory experience preferred.

Responsibilities

• Plan, organize, coordinate and implement activities of the Patient Access departments (Switchboard, Scheduling, Registration/Admissions).
• Ensure efficient patient flow for hospital and clinic procedures and appointments.
• Maintain internal control procedures for maximum efficiency and satisfaction for patients and providers.
• Hire, train, supervise, coach and mentor staff; validate competencies and provide ongoing support.
• Develop and maintain policies and procedures; ensure scheduling software is used effectively.
• Collaborate with leadership and other departments to meet staffing, scheduling and service goals.

Skills

Customer service

Supervisory experience

Communication skills

Team leadership

Education

High school diploma or equivalent

Associate's degree in business administration

Job description

Bryan Health is seeking a Patient Access Supervisor to lead the Scheduling, Registration/Admissions and related front desk activities. You will coordinate staffing, ensure accurate patient information capture, and optimize patient flow across hospital and clinic procedures.

Key requirements include a high school diploma, 2+ years in patient access or financial services, 2 years in customer service, and prior supervisory experience preferred.