Ambulatory Care Access & Scheduling Specialist

HAHHH; Worcester (MA); Hybrid; USD 44,000 - 61,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Assistant to support ambulatory care operations in a busy Family Medicine Clinic. You will greet patients, verify demographics and insurance, collect co-pays, coordinate referrals, and prep patient information for clinicians.

The role emphasizes strong communication, multitasking, and ability to work under pressure in a unionized, patient-centered environment.

Qualifications

• High School Diploma required; Associate's or Bachelor's preferred.
• 3 years of related administrative experience; hospital/clinic experience preferred.
• Excellent communication and interpersonal skills; ability to multitask in a fast-paced setting.

Responsibilities

• Greet visitors/patients for appointments and procedures.
• Verify patient demographics and insurance information.
• Collect co-payments from patients when applicable.
• Obtain signatures for consent and paperwork.
• Schedule appointments and coordinate tests and referrals.
• Prepare patient information for clinicians and scrub data for billing.
• Maintain accurate records and perform general clerical duties.

Skills

Communication skills

Multitasking

Administrative experience

Office software proficiency

Education

High School Diploma

Associate’s or Bachelor's degree

Tools

Medical office software

Job description

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Assistant to support ambulatory care operations in a busy Family Medicine Clinic. You will greet patients, verify demographics and insurance, collect co-pays, coordinate referrals, and prep patient information for clinicians.

The role emphasizes strong communication, multitasking, and ability to work under pressure in a unionized, patient-centered environment.