Patient Access & Scheduling Specialist

HAHHH; Leominster (MA); Hybrid; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus available

Job summary

UMass Memorial Health in Leominster, MA seeks a patient-focused medical office administrator. You will handle scheduling, verify demographics and insurance, collect co-pays, obtain consents, and coordinate with providers and insurers to ensure smooth patient care.

The role requires strong communication, computer skills, and the ability to work under pressure in a busy ambulatory setting. Eligible candidates may receive a signing bonus; join a large health system committed to respectful care.

Qualifications

• High School Diploma is required.
• Preferred: Associate's or Bachelor's degree.
• Ability to use specialized software and computer systems.
• Multitasking and professional communication under pressure.

Responsibilities

• Greets visitors and patients for appointments.
• Verifies patient demographics and insurance.
• Collects co-payments where applicable.
• Obtains signatures for consent and insurance/billing.
• Schedules urgent and routine appointments across providers.
• Directs calls and messages to clinicians as needed.
• Ensures prepaid pre-authorizations and referrals when required.
• Maintains accurate records and documents for audits.

Skills

Communication skills

Multitasking

Professional demeanor

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Medical scheduling software

Electronic Health Records (EHR)

Job description

UMass Memorial Health in Leominster, MA seeks a patient-focused medical office administrator. You will handle scheduling, verify demographics and insurance, collect co-pays, obtain consents, and coordinate with providers and insurers to ensure smooth patient care.

The role requires strong communication, computer skills, and the ability to work under pressure in a busy ambulatory setting. Eligible candidates may receive a signing bonus; join a large health system committed to respectful care.