Ambulatory Care Admin & Scheduling Specialist

C100 UMass Memorial Medical Center, Inc.; Leominster (MA); On-site; USD 24,000 - 43,000; Full time

Job summary

UMass Memorial Health in Leominster, MA seeks an administrative associate to support ambulatory and ancillary services. You will greet patients, verify demographics and insurance, collect co-pays, obtain consents, and schedule appointments under clinician guidance.

The role requires high school diploma, 3 years related experience or higher, and proficiency with clinical software. Strong communication and teamwork are essential in a busy outpatient setting.

Qualifications

• High School Diploma required.
• Preferred: Associate’s or Bachelor’s degree.
• 3 years of related experience, unless candidate has degree.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Excellent communication and human relations skills.
• Knowledge of medical terminology/procedures preferred.

Responsibilities

• Greets visitors and patients for appointments and procedures.
• Verifies patient demographics and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and insurance/billing information.
• Assists with referrals, pre-authorizations, and scheduling of tests and procedures.
• Maintains accurate records and performs data entry tasks.
• Supports clerical duties and coordination with clinicians and staff.

Skills

Customer service

Communication

Multitasking

Medical terminology

Education

High School Diploma

Associate/Bachelor’s degree

Tools

Medical office software

Electronic health records (EHR)

Job description

UMass Memorial Health in Leominster, MA seeks an administrative associate to support ambulatory and ancillary services. You will greet patients, verify demographics and insurance, collect co-pays, obtain consents, and schedule appointments under clinician guidance.

The role requires high school diploma, 3 years related experience or higher, and proficiency with clinical software. Strong communication and teamwork are essential in a busy outpatient setting.