Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine in Lancaster, PA is seeking a patient access professional to manage scheduling, registration, and insurance verification across hospital and physician office settings.

The role involves handling high volumes, coordinating tests, and communicating with patients. Epic EMR experience and strong customer service are essential for success in this full-time position at a leading academic medical center.

Qualifications

• High School Diploma or equivalent (GED) required.
• 1 year of clerical or customer service experience in a highly customer-oriented organization.
• Experience with registration, insurance verification, and revenue cycle in a hospital/medical-office setting.
• Epic or equivalent Electronic Medical Record experience.
• Ability to handle high volumes and complex patient scenarios.

Responsibilities

• Provides complete patient scheduling, registration, and insurance verification.
• Coordinates screening, diagnostic, physician office and outpatient hospital services.
• Handles high-volume periods and complex patient cases with professionalism.
• Manages inbound and outbound calls and patient inquiries.
• Verifies coverage and pre-appointment requirements and communicates costs and options.
• Ensures accurate electronic medical record documentation and releases.

Skills

Clerical

Customer service

Registration

Insurance verification

Epic EMR

Keyboarding

Education

HS Diploma/GED

Tools

Epic EMR

Job description

Penn Medicine in Lancaster, PA is seeking a patient access professional to manage scheduling, registration, and insurance verification across hospital and physician office settings.

The role involves handling high volumes, coordinating tests, and communicating with patients. Epic EMR experience and strong customer service are essential for success in this full-time position at a leading academic medical center.