Neuroscience Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine in United States – Lancaster seeks a patient services associate to perform scheduling, registration, and insurance verification for hospital and physician office tests and services. The role supports high-volume operations and patient communications with a focus on accurate records and referrals.

Minimum qualifications include a high school diploma or GED, at least one year in clerical or registration work, and Epic EMR experience.

Qualifications

• High School Diploma or GED.
• One year of clerical, customer service, or administrative support experience.
• One year of registration experience and point of service collection.
• One year of Revenue Cycle experience in a hospital/medical office setting.
• Experience with Epic or an equivalent Electronic Medical Record system.

Responsibilities

• Provides complete and accurate patient scheduling, registration, and insurance verification.
• Coordinates tests and applicable screening, diagnostic, and outpatient services.
• Communicates effectively during high volumes and with complex patients.
• Handles patient inquiries and directs to appropriate personnel for questions on collections or coverage.
• Verifies and updates patient and payer information and processes referrals as needed.

Skills

Customer service

Clerical work

Registration experience

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in United States – Lancaster seeks a patient services associate to perform scheduling, registration, and insurance verification for hospital and physician office tests and services. The role supports high-volume operations and patient communications with a focus on accurate records and referrals.

Minimum qualifications include a high school diploma or GED, at least one year in clerical or registration work, and Epic EMR experience.