Patient Care Concierge & Scheduling Specialist

Vanderbilt Health; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support the Heart and Vascular Institute. The role focuses on scheduling, registration, and effective communication to ensure smooth patient visits within a leading academic health system.

The position emphasizes coordinating with patients, clinics, and outside facilities, utilizing patient portals, and delivering high-quality service across departments in a fast-paced environment.

Qualifications

• Experience providing direct patient service and coordinating workflows.
• Familiarity with appointment scheduling and patient portals.
• Ability to navigate multiple services and coordinate with providers.

Responsibilities

• Schedules appointments and procedures using clinical communication, work queues, and patient portals.
• Manages patient registration and queue workflows.
• Coordinates with patients and outside facilities for pre-visit orders and consults.
• Communicates with patients via the patient portal and routes requests appropriately.
• Performs other duties as assigned within the team.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support the Heart and Vascular Institute. The role focuses on scheduling, registration, and effective communication to ensure smooth patient visits within a leading academic health system.

The position emphasizes coordinating with patients, clinics, and outside facilities, utilizing patient portals, and delivering high-quality service across departments in a fast-paced environment.