Patient Access & Registration Specialist

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a patient access specialist to greet patients, assist with scheduling, and complete registration and admissions. You will verify insurance, collect co-pays, and ensure accurate data entry while upholding privacy standards.

The role emphasizes courteous service, cross-training across departments, and compliance with billing regulations. Prior healthcare experience is a plus and a high school diploma is required.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of information.
• Excellent verbal and written communication abilities.
• Proficiency with Windows-style applications and role-specific software.
• Strong interpersonal and clerical skills.
• Knowledge of healthcare insurance benefits and payor guidelines.
• Ability to handle high-stress situations with professionalism.
• Good organizational, time management and conflict resolution abilities.
• Ability to collaborate with other departments and exercise sound judgment.

Responsibilities

• Provide excellent customer service to patients, guests and families.
• Create and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure all forms are completed and data gathered accurately.
• Input demographic and financial information, explain insurance benefits and collect balances due.
• Perform financial analysis of cases and inform patients of responsibility.
• Balance cash drawer daily and complete end-of-shift procedures.
• Demonstrate professionalism and teamwork in all staff interactions.
• Adapt communication to patient population and maintain privacy and compliance.

Skills

Data entry

Communication

Windows software

Interpersonal skills

Healthcare billing knowledge

Stress management

Organizational skills

Problem solving

Education

High school diploma or equivalent

Associate's degree

Job description

Ochsner Health in Lafayette, LA is seeking a patient access specialist to greet patients, assist with scheduling, and complete registration and admissions. You will verify insurance, collect co-pays, and ensure accurate data entry while upholding privacy standards.

The role emphasizes courteous service, cross-training across departments, and compliance with billing regulations. Prior healthcare experience is a plus and a high school diploma is required.