Patient Access & Scheduling Specialist

Charleston Area Medical Center; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Vandalia Health is seeking a Pre Access Specialist for Preston Memorial Hospital in Kingwood, WV. The role focuses on delivering outstanding customer service in a fast-paced call center environment, handling inquiries, and supporting patients and providers with scheduling and pre-registration.

The position requires a high school diploma or GED (Bachelor's degree preferred) and prior call center or healthcare customer service experience.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Experience in a call center or healthcare-related customer service is desirable.

Responsibilities

• Provide courteous, empathetic and professional customer service to callers.
• Adhere to call center protocols and healthcare privacy regulations.
• Participate in team meetings, training, and knowledge-sharing initiatives.
• Assist patients with appointment scheduling, pre-registration, and authorizations.
• Explain insurance coverage and assist with billing questions.

Skills

Call center experience

Healthcare terminology

Education

High School diploma or GED

Bachelor's degree

Job description

Vandalia Health is seeking a Pre Access Specialist for Preston Memorial Hospital in Kingwood, WV. The role focuses on delivering outstanding customer service in a fast-paced call center environment, handling inquiries, and supporting patients and providers with scheduling and pre-registration.

The position requires a high school diploma or GED (Bachelor's degree preferred) and prior call center or healthcare customer service experience.