Pre Access Specialist

Charleston Area Medical Center

Kingwood (WV)

On-site

USD 32,000 - 42,000

Full time

12 days ago

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Job summary

Vandalia Health is seeking a Pre Access Specialist for Preston Memorial Hospital in Kingwood, WV. The role focuses on delivering outstanding customer service in a fast-paced call center environment, handling inquiries, and supporting patients and providers with scheduling and pre-registration.

The position requires a high school diploma or GED (Bachelor's degree preferred) and prior call center or healthcare customer service experience.

Qualifications

High School Diploma or GED required.
Bachelor's Degree preferred.
Experience in a call center or healthcare-related customer service is desirable.

Responsibilities

Provide courteous, empathetic and professional customer service to callers.
Adhere to call center protocols and healthcare privacy regulations.
Participate in team meetings, training, and knowledge-sharing initiatives.
Assist patients with appointment scheduling, pre-registration, and authorizations.
Explain insurance coverage and assist with billing questions.

Skills

Call center experience

Healthcare terminology

Education

High School diploma or GED

Bachelor's degree

Job description

Pre Access Specialist – PATIENT ACCESS SERVICES – Preston Memorial Hospital (Job ID: 80774)

Job Summary

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Responsibilities

Customer Service: Provide courteous, empathetic, and professional assistance to callers, addressing their inquiries, concerns, and requests. Maintain a high level of customer satisfaction by actively listening, demonstrating patience, and delivering accurate and timely information.
Quality Assurance: Adhere to call center protocols and procedures, maintaining compliance with healthcare regulations and privacy laws. Strive for excellence in customer service by continuously improving knowledge of healthcare services, policies, and processes.
Team Collaboration: Foster a positive and collaborative work environment by actively participating in team meetings, training sessions, and knowledge-sharing initiatives. Contribute to a supportive culture that values teamwork, respect, and continuous learning.
Appointment Scheduling, Pre-Registration, and Authorization: Assist patients in scheduling appointments, coordinating with healthcare providers, and managing calendars. Ensure accurate documentation of appointments, patient information, follow-up visits, and any necessary rescheduling or cancellations.
Medical Information: Deliver accurate and reliable information to callers, adhering to healthcare regulations and privacy policies. Educate patients and healthcare providers on available services, healthcare procedures, insurance coverage, and other related topics. Verify insurance coverage, explain benefits, and help patients understand their financial responsibilities. Collaborate with the billing department to address billing discrepancies and resolve payment-related issues.

Knowledge, Skills & Abilities

Light Work: Frequent lifting and or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs. This role is a desk position that may have long periods of sitting.
Previous experience in a call center or customer service role, preferably in a healthcare or medical environment. Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Education