Patient Access & Scheduling Specialist

Charleston Area Medical Center; Elkins (WV); On-site; USD 34,000 - 45,000; Full time

Job summary

Davis Medical Center in Davis, WV is seeking a Pre Access Specialist for Patient Access Services. This role supports a fast-paced call center environment, handling inquiries, scheduling, pre-registration, and authorization tasks while delivering courteous, accurate information to patients and providers.

Responsibilities include maintaining privacy compliant service, collaborating with teams, and educating patients on procedures and insurance. Work schedule is days at Davis Medical Center.

Qualifications

• Light work with occasional lifting up to 25 lbs.
• Experience in a call center or customer service, preferably in healthcare.

Responsibilities

• Provide courteous, empathetic, and professional customer service to callers.
• Adhere to call center protocols and privacy laws to ensure compliance and quality.
• Participate in team meetings, training, and knowledge-sharing to foster collaboration.
• Assist patients with scheduling appointments, pre-registration, and authorizations.
• Deliver accurate medical information and educate patients about services, insurance, and billing.

Job description

Davis Medical Center in Davis, WV is seeking a Pre Access Specialist for Patient Access Services. This role supports a fast-paced call center environment, handling inquiries, scheduling, pre-registration, and authorization tasks while delivering courteous, accurate information to patients and providers.

Responsibilities include maintaining privacy compliant service, collaborating with teams, and educating patients on procedures and insurance. Work schedule is days at Davis Medical Center.