Pre Access Specialist -- PATIENT ACCESS SERVICES -- Hartman Run Road

Charleston Area Medical Center; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Vandalia Health in Morgantown, WV seeks a Pre Access Specialist to deliver exceptional caller support and patient-focused service in a fast-paced healthcare call center.

The role emphasizes scheduling, pre-registration, insurance verification, and clear communication with patients and providers to ensure smooth access to care.

Qualifications

• Previous experience in a call center or customer service role, preferably in healthcare.
• Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Responsibilities

• Customer Service: provide courteous, empathetic, and professional assistance to callers and resolve inquiries.
• Quality Assurance: follow call center protocols and privacy laws to ensure compliant service.
• Team Collaboration: participate in meetings, trainings, and knowledge-sharing.
• Appointment Scheduling, Pre-Registration, and Authorization: assist patients with scheduling and documentation.
• Medical Information: explain services, insurance coverage, and patient financial responsibilities.

Job description

Location WV:Morgantown:Mon Medical Center

Post Date 8/14/2026

Category Administrative/Clerical

Close Date

Employment Type Employee

Description

Job Summary

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Responsibilities

• Customer Service Provide courteous, empathetic, and professional assistance to callers, addressing their inquiries, concerns, and requests. Maintain a high level of customer satisfaction by actively listening, demonstrating patience, and delivering accurate and timely information.
• Quality Assurance Adhere to call center protocols and procedures, maintaining compliance with healthcare regulations and privacy laws. Strive for excellence in customer service by continuously improving knowledge of healthcare services, policies, and processes.
• Team Collaboration Foster a positive and collaborative work environment by actively participating in team meetings, training sessions, and knowledge-sharing initiatives. Contribute to a supportive culture that values teamwork, respect, and continuous learning.
• Appointment Scheduling, Pre-Registration, and Authorization Assist patients in scheduling appointments, coordinating with healthcare providers, and managing calendars. Ensure accurate documentation of appointments, patient information, follow-up visits, and any necessary rescheduling or cancellations.
• Medical Information Deliver accurate and reliable information to callers, adhering to healthcare regulations and privacy policies. Educate patients and healthcare providers on available services, healthcare procedures, insurance coverage, and other related topics. Verify insurance coverage, explain benefits, and help patients understand their financial responsibilities. Collaborate with the billing department to address billing discrepancies and resolve payment-related issues.

Knowledge, Skills & Abilities

Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs. This role is a desk position that may have long periods of sitting. Previous experience in a call center or customer service role, preferably in a healthcare or medical environment. Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Education

Credentials

Work Schedule: Days

Status: Full Time Regular 1.0

Location of Job: WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist:Mystee D. Carter [e-mail]