Patient Access Specialist I - Scheduling & Verification

Southwest General; Middleburg Heights (OH); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Southwest General Health Center in Middleburg Heights, Ohio, is seeking a Pre-Access Representative I to deliver outstanding customer service in a busy call center. You will schedule, cancel and confirm appointments while pre-registering patients and verifying insurance coverage to ensure smooth access to care.

The role emphasizes accurate information, courteous communication, and collaboration with departments to support patient flow.

Qualifications

• High school diploma or GED required.
• Knowledge of Medical Terminology preferred.

Responsibilities

• Provide exceptional customer service to callers scheduling, canceling and confirming appointments across Health Center departments in a fast-paced call center.
• Pre-register patients and verify insurance coverage.

Skills

Customer service

Call center

Insurance verification

Medical terminology

Education

High School Diploma or GED

Job description

Southwest General Health Center in Middleburg Heights, Ohio, is seeking a Pre-Access Representative I to deliver outstanding customer service in a busy call center. You will schedule, cancel and confirm appointments while pre-registering patients and verifying insurance coverage to ensure smooth access to care.

The role emphasizes accurate information, courteous communication, and collaboration with departments to support patient flow.