Patient Access & Scheduling Specialist

Cayuga Medical Center; Ithaca (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health is seeking an administrative professional to support providers and patients at Cayuga Medical Center in Ithaca, NY. The role focuses on front-desk check-ins, insurance verification, and clerical support within Epic and MS Office environments.

Responsibilities include updating patient records, handling balances and co-pays, assisting with labs or imaging scheduling, and coordinating communications with patients and providers. Excellent customer service is essential.

Qualifications

• Excellent customer service and professional communication.
• Ability to think through issues and solve problems.
• Strong time management and ability to prioritize tasks.
• Proficient computer skills; experience with Epic and MS Office.
• High school diploma or equivalent required.

Responsibilities

• Check in patients; verify demographics and scan insurance cards.
• Obtain signatures on required forms and update status in Epic.
• Collect balances and co-pays; assist with scheduling tests or procedures.
• Handle phone triage, messages, and patient portal emails.
• Print schedules, manage provider meetings, and confirm appointments.
• Process referrals/preauthorizations and organize patient records.

Skills

Excellent customer service skills

Problem solving

Time management & prioritization

Computer skills (Epic and MS Office)

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Cayuga Health is seeking an administrative professional to support providers and patients at Cayuga Medical Center in Ithaca, NY. The role focuses on front-desk check-ins, insurance verification, and clerical support within Epic and MS Office environments.

Responsibilities include updating patient records, handling balances and co-pays, assisting with labs or imaging scheduling, and coordinating communications with patients and providers. Excellent customer service is essential.