Patient Access & Scheduling Specialist

CH_050 Cayuga Medical Center at Ithaca, Inc.; Hayts Corner (NY); Hybrid; USD 41,000 - 54,000; Full time

Benefits offered by this job

Onsite training

Benefits

Hybrid work model

Job summary

Cayuga Health is seeking an individual to serve as the first point of contact for patients and community members at Cayuga Medical Center in Ithaca, NY. You will handle inquiries, schedule support, test results, and coordination of care while navigating EMR systems with care and professionalism.

The role requires strong communication and multitasking in a fast-paced environment, with a hybrid full-time schedule and on-site training in Ithaca. Benefits are included.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Previous customer service experience preferred; call center and healthcare scheduling/registration experience strongly preferred.
• Technical Skills: Proficiency with electronic medical record (EMR) systems, including Medent or Epic preferred; ability to multitask and navigate multiple computer applications simultaneously.
• Professional Competencies: Strong communication, organizational, and problem-solving skills with the ability to provide exceptional customer service in a fast-paced environment.
• Physical Requirements: Ability to remain seated or stationary for 50% or more of the workday, communicate and exchange accurate information, and occasionally lift or move items weighing up to 20 pounds.

Responsibilities

• Serve as the first point of contact for patients and community members, providing professional assistance with primary care services, COVID testing inquiries, and general healthcare questions.
• Manage inbound and outbound patient communications, including scheduling support, providing test results, relaying provider messages, and coordinating continuity of care.
• Accurately navigate electronic medical records (EMR), registration systems, and multiple computer applications while maintaining exceptional customer service.
• Assess patient and caller needs, appropriately transferring calls to clinical staff and escalating concerns to management when necessary.
• Demonstrate strong critical thinking, attention to detail, and efficient data-entry skills while completing assigned administrative and patient support duties.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Medent

Epic

Job description

Cayuga Health is seeking an individual to serve as the first point of contact for patients and community members at Cayuga Medical Center in Ithaca, NY. You will handle inquiries, schedule support, test results, and coordination of care while navigating EMR systems with care and professionalism.

The role requires strong communication and multitasking in a fast-paced environment, with a hybrid full-time schedule and on-site training in Ithaca. Benefits are included.