Gastroenterology Patient Services Pro & Scheduler

Cayugahealth; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Professional development opportunities

Job summary

Cayuga Health is seeking an efficient Medical Office Clerk to support providers and assist patients with administrative tasks at Cayuga Medical Center in Ithaca, NY. The role focuses on check-in, demographics verification, insurance processing, and scheduling while maintaining accurate records in Epic.

Responsibilities include collecting copays, updating patient status, handling calls, and coordinating referrals and templates for providers.

Qualifications

• Excellent customer service skills.
• Ability to think through potential solutions to issues and problem solve.
• Good time management and prioritization skills.
• Good computer skills - Epic and Microsoft Office are utilized.
• High school diploma or equivalent.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Scan insurance cards.
• Obtain signatures on required forms (HIPAA, etc.).
• Update status in Epic (arrived, waiting, etc.).
• Collect outstanding balances and copays.
• Assist with scheduling labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls.
• Schedule patient appointments and follow-ups.
• Open/organize templates for providers and mail new patient questionnaires.
• Place provider meetings in Outlook and confirm appointments.
• Print schedules for the next day and handle daily cashout.
• Triage calls and route to appropriate provider or department.
• Fax and scan records as needed.

Skills

Customer service

Problem solving

Time management

Computer skills

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Cayuga Health is seeking an efficient Medical Office Clerk to support providers and assist patients with administrative tasks at Cayuga Medical Center in Ithaca, NY. The role focuses on check-in, demographics verification, insurance processing, and scheduling while maintaining accurate records in Epic.

Responsibilities include collecting copays, updating patient status, handling calls, and coordinating referrals and templates for providers.